Hi! Oh right with Zendesk and we've got updates, meet text a new feature of talk now you can support customers using SMS, fire up a quick answer or send automated messages and alerts and check this out. Our new chat web SDK gives you complete control over the design and behavior of your chat window so it seamlessly matches your brand whatever that is. This next one is going to blow your mind solve tickets without lifting a finger with automatic answers it uses machine learning to instantly recommend Help Center articles and answer questions before customers ever reach an agent and it gets smarter over time. Also support now lets you create private tickets so you can solve issues behind the scenes no customer notification required unless you want to... then you can, but only if you want to because now you don't have to. Check out the webinar for a deep dive on all this and much more!
