Onboarding Video Script (253 words)

-Michael Morella: Welcome to Userlike your messaging platform for building customer relationships. My name is Michael and I’m with the customer success team here at Userlike. In this video I’m gonna show you how to get started with our chat solution. Let’s take a look at the four essential steps together.

Step 1. Implement your widgets.

Connect your chat widgets to the channels you want to reach your customers on. That’s probably your website but you could also connect to more channels like Facebook Messenger and Telegram.

Step 2. Configure your widgets.

You decide how Userlike should look and behave by tailoring the chat to your brand. Each widget is connected to an operator group which brings us to the next step.

Step 3. Setup your team of operators.

They are the ones chatting with your customers, monitoring the chats performance and more. All incoming messages from the widget will be routed to an available operator in the connected operator group. If you’re working alone then you only need to set up your own profile.

Step 4. Enter the message center the heart of Userlike.

This is where conversations happen and long-term customer relationships are made.

The fast lane tutorials below give you a full understanding of Userlike’s most important features, so you can be up and running in no time. Further down you’ll find our complete collection of tutorials for more advanced setups.

Feel free to reach out to us in the chat if you have any questions, we’re always glad to help. Happy chat!