Explainer Video Script (318 words)

Determine whether someone chooses you over a competitor. So what brings new customers through the door? The great experiences from happy customers.

Welcome to a new kind of marketing powered by your customers. Welcome to BirdEye, a comprehensive customer experience platform, helping today’s brands get connected and get new customers through customer driven marketing.

The customer journey begins online. So BirdEye, make sure you’re found. Easily keep up to date consistent business listings for all your locations using one dashboard. Join customer conversations in real time.

Monitor and respond to all your feedback from all sites in one place. Know not only exactly what your customers are saying, but why and where across every critical touch points.

Customer Reviews are the most authentic advertisement. Through online feedback your customers create a constant stream of on brand content more powerful than most other marketing channels and initiatives.

Automatically generate new reviews and amplify happy customer voices to review sites that matter to you.

Are bad reviews affecting your brand perception?  Resolve problems through private channels before they escalate.

Traditional surveys barely scratched the surface of what your customers really think?

Customize your own engaging surveys to pinpoint where issues emerge in the customer journey.

Keep a close eye on your top competitors with reports of their customer reviews and ratings. With business intelligence on BirdEye you can benchmark operational performance to understand exactly where you stand in your industry.

Our natural language processing engine shows you trends at the secondly emerged enterprise wide or location specific for both you and your competition.

BirdEye transforms feedback into insights so you can turn insights into action and deliver an experience that customers want to share, all from one dashboard.

BirdEye is the next generation platform, giving you the power to reimagine your organization around customer feedback, so you can retain today’s customers and acquire tomorrow’s

Say hello to customer driven marketing.